Support from Swoffers during lockdown

With the island now in lockdown, we will continue to provide as many of our services as possible at this time from our homes. Staff will continue to support all our clients to the best of our ability.

Clients should still email or call our office leaving your name, contact details and any message.
Use our regular numbers – 711766 for local and open market sales enquiries and 721757 for our rentals and property management teams or email sales@swoffers.co.uk

We will be monitoring all messages and will return your call or email as quickly as we can.

Existing and new clients should feel reassured that the health and wellbeing of our community and our staff remains at the heart of everything that we do.
We thank you for your patience and understanding and will make any further necessary adjustments to ensure continuity of service during these challenging times.

We are continuing to support the Guernsey Welfare Service with essential food deliveries and are also helping Health Connections with other urgent deliveries to members of the community who are self-isolating or unable to leave their homes.

We will continue to update you through our social media channels, emails and notices on our website. In the meantime please follow all the up to date health advice on www.gov.gg – stay home and stay safe.

The Team at Swoffers

#Guernseytogether

 

In these fast-changing times there is one thing that hasn’t changed: Swoffers is here to help.

We may not be able to visit your home at the moment, meet you in person or show you around any properties but what we can still do is share our expertise.
With the largest team of property experts in the island, we have staff ready to help and advise on all aspects of property sales, purchases, rentals and management.

We have produced the following list of frequently asked questions that may help address some of the queries you have about how the current situation is affecting the property market. (click on the question to link straight to the answer).

If you have any further questions then please don’t hesitate to email sales@swoffers.co.uk or call our main number 01481 711766 and leave a message with your name and number and we will get back to you as soon as possible.

 

FAQs

Well it was an incredible start to the year with exceptional volumes of sales and that has carried on pretty much until the middle of March; we have still been negotiating on a couple of sales during lockdown.

In line with the restrictions, we are currently unable to do viewings. But the houses that are under offer at the moment are continuing to progress, albeit we are waiting for confirmation of the logistics of how the required legal process will complete during lockdown.

It may be that completion dates need to be changed to take into account the temporary suspension of Conveyancing Court, or the difficulty in securing removal firms to complete your house move.

If you have any specific concerns about your property sale or purchase and haven’t yet spoken to your advocate or estate agent, then please do so. All our negotiators are working from home and are available to call or email as usual and will happily talk things through with you.

We can only speak for ourselves at Swoffers but the first two weeks of March continued where the busy months of January and February left off.

Clearly any new sales are unlikely whilst we are in lockdown and we cannot predict what the situation might be in the near future.

It has in terms of doing viewings but sales under offer are progressing as much as they can.

Advocates can still do the majority of their research remotely, banks can still process paperwork but obviously site visits for surveyors cannot happen which will inevitably hold up some sales.

The main difficulty is that surveyors cannot get on site to do valuations.

If you have any concerns about your mortgage offer or financing then please speak to your bank, mortgage provider or broker.

First off, don’t worry.  If you are close to signing or completing a property purchase then make sure you take advice from your advocate about any possible changes to your competition date. Try to be flexible and keep in touch with your negotiator and bank.

Yes. All our sales staff are contactable at home on phone, FaceTime and email for general advice and guidance.

Our showcase for properties is our website www.swoffers.co.uk which is available 24/7 and is still being regularly updated.

Our experienced staff are still at the end of the phone or available on email to answer questions about properties for sale.

You can also register your contact details and property requirements via our website https://www.swoffers.co.uk/register-with-swoffers/ which means you will be first with the news and receive regular property matches via email or text.

Before lockdown took effect, we did an increasing number of FaceTime viewings for rental properties. Our experience is we would not expect a purchaser to make such a large financial decision as buying a new home purely on the strength of a video viewing.

Our online property brochures provide all details including high quality photographs, floor plans and room dimensions.

Why not browse what’s on offer and note down what you like – and what you don’t like – to help fine tune your search so you are ready to go when things get back to normal.

We know that removal firms are not able to operate at the moment but would suggest that you contact them to ask for confirmation of whether they are able to stick with your agreed moving date or whether this needs to change.

You could also use this time to start packing up things that you know you won’t need to use between now and your moving date. Perhaps sort all those little maintenance issues while you have time.

We are still in dialogue with them and representatives from the Bar Council and will advise our clients if and when anything changes.

Yes. We have buyers ready and waiting and so taking the time now to prepare your home for sale should bring benefits once we are back to normal.

Remember that first impressions count, so the way you present your property for viewings is critical to a successful sale.

Clean and de-clutter. Buyers can often struggle to see past furniture and personal items, and these can make rooms look small. Consider renting some temporary storage space to house some of your belongings before you move.

Do any DIY jobs or minor repairs which buyers may pick up on when they look around.

Buyers will often drive past a property before booking a viewing so make sure you tidy up the garden or driveway and cut back any overgrown shrubs so that the exterior looks its best.

If your house is going to be marketed as having three bedrooms, then make sure each of these rooms is set up as a bedroom.

Try to look at your home from the perspective of a potential buyer and think about the things that would impress you about the property and make the most of them.

Contact one of our negotiators to talk through any ideas about presenting your property in its best light.